Warranty
Every component we sell is backed by a clear, honest warranty. Here's what's covered, what isn't, and how to file a claim with SUNFUN TECH.
What's Covered
SUNFUN TECH offers a 1-year limited warranty on select core components and peripherals sold directly through our store. This warranty covers manufacturing defects in materials and workmanship under normal use.
Covered categories include:
- Processors, motherboards, and memory
- Solid-state drives and power supplies
- Keyboards, mice, and audio accessories
- Certified refurbished items (90-day coverage)
Warranty Period
The warranty period begins on the original date of delivery, not the date of order. Your invoice and order confirmation serve as your proof of purchase.
- New components: 1 year from delivery
- Peripherals & accessories: 1 year from delivery
- Certified refurbished: 90 days from delivery
- Replacement parts shipped under warranty: remainder of original term, or 90 days, whichever is longer
What's Not Covered
Our warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. Specifically excluded:
- Physical damage from drops, spills, or improper installation
- Damage from overclocking, voltage surges, or incompatible parts
- Normal wear and tear on cables, pads, or finishes
- Products with removed, altered, or unreadable serial numbers
- Items purchased from unauthorized third-party sellers
How to File a Claim
To start a warranty claim, email nservice@sunfuntek.com or call 909-588-9309. Please include:
- Your order number or proof of purchase
- A description of the issue and when it started
- Clear photos or a short video showing the defect
- Your shipping address for replacement or repair
Our support team reviews every claim within 2 business days.
Replacement & Repair
Once your claim is approved, we will either repair or replace the defective item at our discretion, depending on stock and the nature of the defect.
Approved replacements ship free via standard domestic shipping. If the exact model is out of stock, we will offer a comparable item or a full refund of the original purchase price.
Shipping Costs
If your claim is approved within the warranty period, SUNFUN TECH covers return shipping and the cost of sending your replacement back to you.
For claims submitted outside the warranty window, or for items not covered, customers are responsible for round-trip shipping costs. We will always quote these fees before you ship anything back.
Extended Coverage
Select products may be eligible for extended protection plans at checkout. These plans extend coverage beyond the standard 1-year warranty and include additional benefits such as accidental damage protection.
If you're not sure whether your item qualifies, contact our team before purchasing and we'll walk you through the options.
Need Help?
Our U.S.-based support team is available Monday through Friday, 9:00 AM – 6:00 PM PST, and by email 24/7. We're happy to answer any warranty question before or after your purchase.
Email: nservice@sunfuntek.com
Phone: 909-588-9309
How the Warranty Process Works
Four simple steps from first contact to replacement. Most claims are resolved within one week.
Contact Us
Reach out by email or phone with your order number and a description of the issue.
Get Approved
Our team reviews your claim within 2 business days and confirms coverage.
Ship It Back
We send you a prepaid label. Pack the item securely and drop it off with the carrier.
Replacement Sent
Once we receive and inspect the item, your replacement ships free of charge.
Warranty FAQs
Quick answers to the most common warranty questions. Still stuck? Reach out — we're happy to help.
How long does coverage last?
New components and peripherals are covered for 1 year from delivery. Certified refurbished items carry a 90-day warranty.
Do I need my receipt?
Yes — your order number or invoice confirms the purchase date and helps us verify your warranty window quickly.
Do I need the original box?
No. Original packaging is helpful but not required. Just pack the item securely so it arrives safely.
Need to file a claim?
Call us at 909-588-9309 or send an email with your order number — we'll take it from there.