Frequently Asked Questions

Browse our catalog, add the items you want to your cart, and proceed to checkout. You'll enter your shipping details, select a payment method, and confirm your order. You'll receive an order confirmation email right away.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other methods shown at checkout. All payments are processed securely through our third-party payment providers.

If your order hasn't shipped yet, contact us right away at nservice@sunfuntek.com or call 909-588-9309 and we'll do our best to modify or cancel it. Once an order is handed to the carrier, we can no longer make changes.

Yes — sales tax is calculated automatically at checkout based on your shipping address and applicable state and local tax rates.

Absolutely. An order confirmation email is sent immediately after checkout, and a detailed invoice is included with your shipment. You can also request a copy anytime by emailing our support team.

Orders placed before 2:00 PM PST on a business day are processed the same day. Orders placed later ship the next business day. You'll receive a tracking number as soon as your package leaves our Ontario, California warehouse.

Yes. Standard Shipping is free on all U.S. orders over $99. Smaller accessory orders also qualify for free shipping once your cart passes the $99 threshold.

We offer three main options at checkout:

• Standard Shipping — 3–7 business days
• Expedited Shipping — 2–3 business days
• Overnight Shipping — 1 business day (order by 2 PM PST)

At this time, SUNFUN TECH ships within the United States only. We do not currently offer international shipping or freight forwarding support. See our Shipping Policy for full details.

Contact us immediately if you notice an error. We'll do our best to update the address before your order ships, but we can't guarantee changes once it's been handed to the carrier.

We offer a 30-day return window on most unopened items. Products must be in original condition with all accessories and packaging. Certain items — including opened software, hygiene products, and custom builds — are non-returnable.

Email nservice@sunfuntek.com with your order number and reason for return. Our team will review your request and send you a return authorization along with instructions.

If the return is due to our error (wrong item, defective product), we cover return shipping. For all other returns, the customer is responsible for return shipping costs.

Once we receive and inspect your return, refunds are typically processed within 3–5 business days. The funds will appear back on your original payment method within 5–10 business days depending on your bank.

Select core components and peripherals carry a 1-year limited warranty from the date of delivery. Certified refurbished items carry a 90-day warranty. See our Warranty page for the full breakdown.

Email nservice@sunfuntek.com or call 909-588-9309 with your order number, a description of the issue, and photos or a short video showing the defect. We review every claim within 2 business days.

Physical damage from drops or spills, damage from overclocking or incompatible parts, normal wear and tear, and products with altered or missing serial numbers are not covered. Items purchased from unauthorized resellers are also excluded.

No — original packaging is helpful but not required. Just pack the item securely so it arrives safely. Free return shipping applies to approved warranty claims.

Yes. All new products are sourced through authorized channels and come with the manufacturer's warranty. We never sell counterfeit or gray-market goods.

From time to time we offer certified refurbished items at a discount. They're clearly labeled on the product page and come with a 90-day warranty.

Of course. Send us your current build specs or the parts you're considering to nservice@sunfuntek.com and our team will recommend compatible options — no obligation to buy.

We do offer wholesale pricing for qualifying businesses. Please email nservice@sunfuntek.com with your company details and the products you're interested in, and our team will follow up.

No — guest checkout is available. That said, creating an account lets you save addresses, view order history, and track shipments more easily.

Click "Forgot password?" on the login page, and we'll email you a secure link to reset it. If you don't see the email within a few minutes, check your spam folder.

Log into your account and update your profile anytime. For orders already placed, contact support as soon as possible — we'll try to update the information before shipment.