We appreciate your trust and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.
Order Processing Time:
Orders are usually processed within 3 business days after the order has been placed.
Shipping Services:
Economy: 5 to 8 business days - Free Shipping
Standard: 3 to 5 business days - $50 per order, flat rate.
Shipping Provider:
Economy: UPS Standard
Standard: UPS Expedite
Testing and Packaging:
All products went through GPU, CPU, RAM, Storage Device, Networking, Audio, Input Output performance testing and generated testing reports before handing over to UPS. It is rest assured that all items will be professionally, securely and safely packaged to prevent any damage during transit and handed over to you worry-free. Products will be packaged with additional protective materials, such as bubble wrap or foam padding.
Order Tracking:
Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.
Signature Required For Delivery:
All the packages sent by us will require a
signature upon delivery. Please kindly track the estimated delivery time frame
and be prepared to sign for delivery once tracking information is provided.
Failing to sign for delivery may lead to parcel being sent back to us or put at
UPS access point for picking up before returning to us.
Our refund and return policy lasts for 30 days from the day you received your tem(s). If 30 days have passed, we cannot offer you a refund but we still provide warranty services for 1 Year after receiving date.
Ways to File a Return Request
1. Returns options are enabled on your customer account where you can initiate a return request for items within 30 days return window.
2. Email to: nservice@sunfuntek.com to request a return.
3. Call +1-626-670-1733 to request a return.
Return and Refund Process Time
We will review and process your refund or exchange request within 2 business days. Results will be determined by if
product received complies with our return policy above.Once refund is approved:
PayPal refunds may take up to 48 hours to process and appear in your account.
Credit Card refunds will take between 7-14 business days to appear in your account.
Refund Amount and Responsibilities.
For Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge paid. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened free shipping orders. Return freight will be paid by customers for non-defective returns.
For Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issued after packages are returned to our return address as per the RMA instructions on the RMA email received with return shipping label and confirmed passed inspections by our RMA team. For defective unit we will accept return requests initiated within 30 days after actual delivery date. We will provide pre-paid return shipping label for defective returns. Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund or replacement request. If refund request is approved, the refund will be routed back to your original method of payment; if replacement request is approved, the replacement order would be shipped within 3 business days to your designated address.
Warranty Policy
A. Limited One-Year Warranty Coverage
We warrant our products to be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery. During this warranty period, we will, at our sole discretion, either:
Repair the product using new or refurbished replacement parts, or
Replace the product with a new or refurbished product of equivalent functionality
This warranty covers all labor costs associated with diagnosing and resolving manufacturing-related faults, as well as all necessary replacement parts at no additional charge to you. We povided
B. Return Shipping Guidelines
If troubleshooting efforts fail to resolve the issue, you may return the entire system to our service center for inspection and repair. To ensure safe transit and avoid voiding your warranty coverage, please adhere strictly to the following packaging requirements:
Use a sturdy, rigid shipping container (original packaging is highly recommended if available)
Fill all empty spaces with shock-absorbent materials (e.g., foam padding, bubble wrap) to prevent internal movement and physical damage
Secure all loose components (including peripherals, cables, and accessories) within the package
Clearly label the package with the return address provided below
Important Exclusion: Damage caused by inadequate packaging during transit is not covered under this warranty. We cannot assume liability for products damaged due to improper packaging, as this constitutes customer-caused damage outside of manufacturing defects.
C. Return Authorization & Shipping Instructions
Before initiating return shipment, please complete the following pre-return requirements:
Remove all system passwords, screen locks, or security restrictions that would prevent our technicians from accessing and testing the device
If password removal is not possible, provide us with the necessary credentials via our official support channel
Ship the packaged product to:
Zhiguo Chen
5185 G Street
Chino, CA 91710
United States
D. Inspection & Repair Process
Upon receipt of your returned product, our certified technicians will perform:
A comprehensive diagnostic inspection to identify the root cause of the issue
Functional testing to verify the fault and confirm it falls within warranty coverage
Replacement of defective components with genuine parts that meet our strict quality standards
We will notify you promptly if:
The issue is determined to be outside warranty coverage (e.g., accidental damage, unauthorized modifications)
Additional parts or services are required beyond the scope of the original warranty
Unforeseen delays occur in the repair process
E. Turnaround Time & Return Shipment
Under normal circumstances, we aim to complete all warranty repairs and initiate return shipment within 5-7 business days of receiving your product. Once repaired, the product will be shipped back to you via a trackable carrier service, and we will provide you with a tracking number for shipment monitoring.
F. Warranty Limitations
This warranty does not cover:
Damage caused by accident, misuse, neglect, or improper installation
Products that have been modified, tampered with, or repaired by unauthorized personnel
Consumable components such as batteries, unless defective in materials or workmanship
Software issues, including viruses, data loss, or operating system errors not directly caused by hardware defects
For further assistance or to initiate a warranty claim, please contact our customer support team through our official support channels.
G. Extended Post-Warranty Support Service
To ensure the long-term performance and reliability of our products, we provide comprehensive paid repair and replacement services for items that are no longer covered by the standard 1 year warranty. This service is designed to offer continued support and peace of mind beyond the initial warranty period. Contact us for more information.
