SHIPPING & DELIVERY POLICY
Last updated April 27, 2026
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Open to Market: USA
We are not able to provide services for countries or regions other than USA.
In-Store Pickup:
In-store pickup is available for Products in stock at our USA warehouse. Our store staff are available Monday - Friday 9am - 3pm PT. Order info and necessary verifications are required upon picking up. Any pickups need to be booked three days prior to the intended pickup date.
Below Shipping options offered for products we have stock in our California.
Shipping Services:
Economy: 3 to 7 business days Transit Time - Free Shipping
Standard: 2 to 5 business days Transit Time - $50 per order, flat rate.
Shipping Provider:
Economy: UPS Standard
Standard: UPS Expedite
All times and dates given for delivery of the products are given in good faith but are estimates only. Orders only can be shipped to the states of United States from below list.
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Currently we only ship to USA states listed above.
Order Processing Days
We would need up to 3 business days order handling time to process and ship your orders. During processing time, we may not be able to provide you order tracking information.
Order Cut-off Time
The daily order cutoff time is 5:00 PM (Pacific Time) from Monday to Friday. Orders handling time will start to count from the next business day for orders placed between 5:00 PM - 11:59 PM (Pacific Time).
Order Cancelation
you can request to cancel the order by requesting it online through your order detail page under your account or sending an email to nservice@sunfuntek.com. If cancellation is requested when orders are in unfulfilled status, full refund would be issued. If order were marked fulfilled within 12 hours, we will attempt to recall the parcel from our shipping carrier. If recall attempt failed, please keep the package(s) unopened and return it for refund after package is delivered.
Taxes & Duties
We collect sales taxes on products ship to the USA addresses. Therefore, taxes would need to be charged when placing the orders. These charges must be paid by the customer before shipping. If the customer refuses to pay taxes, the order won’t be successfully charged and shipped.
HOW TO TRACK MY ORDERS?
Tracking information will be uploaded to customer accounts immediately when order is Fulfilled. Order tracking info will be available by logging into customer accounts. Meanwhile, an email with tracking info would be automatically sent to your registered email address once order being shipped.
Please allow 72 hours (excluding weekends and holidays) processing time for orders to be processed and shipped. For more tracking related questions, please contact us by sending us an email or giving us a call.
E-mail：nservice@sunfuntek.com
Phone: +1-626-670-1733 (Monday – Friday 9am to 5pm Pacific Time)
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery. You are allowed to cancel or refund order in full amount if your order is delayed.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: +1-626-670-1733
Email: nservice@sunfuntek.com